Welcome to Herbi Gold Veda! We’re thrilled that you’ve chosen to shop with us. To ensure a seamless shopping experience, we’ve created a straightforward and transparent shipping policy. Please take a moment to read through the details below:
1. Order Processing
At Herbi Gold Veda, we strive to process and ship all orders as quickly as possible. Once you place your order, our team will begin processing it within 24–48 hours. We work diligently to ensure that your products are packed securely and shipped to your location with the utmost care.
2. Shipping Rates & Delivery Time
We offer shipping within India, with various shipping options available based on your location. The cost and delivery time of your order will depend on your chosen shipping method and your address. Here’s a breakdown of what you can expect:
- Standard Shipping: Delivery within 7–10 business days.
- Express Shipping: Delivery within 3–5 business days for urgent orders.
Please note that delivery times are estimated and may vary due to factors such as weather conditions, delivery carrier delays, or holiday rush periods. Once your order is dispatched, you’ll receive a tracking number so you can monitor your package’s progress.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on the size, weight, and delivery location of your order. We also offer free shipping on orders above a certain amount, ensuring that your shopping experience is as convenient as possible. The exact threshold for free shipping will be communicated at checkout.
4. Delivery Areas
We proudly ship to most locations across India, including metro cities and remote areas. However, in some rare cases, certain regions may be excluded from our standard shipping services. If we cannot fulfill your order due to delivery restrictions, we will promptly notify you via email and offer alternatives, including a full refund.
5. Packaging & Safety
We take the utmost care in packaging your products to ensure they arrive in perfect condition. All items are carefully packed using quality materials that prevent damage during transit. If you receive an item that appears to be damaged or defective, please contact our customer support team immediately at [support@herbigoldveda.com] with clear photos of the damaged product and packaging. We will work swiftly to resolve the issue, whether through a replacement or a refund.
6. Order Tracking
As soon as your order is dispatched, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment. We partner with reputable delivery carriers to ensure reliable and timely deliveries.
7. International Shipping
Currently, we offer shipping services within India only. We are working on expanding our services to international destinations, and we will notify our customers once we are able to offer international shipping.
8. Shipping Issues & Delays
While we strive to ensure timely delivery, there may be instances where delays are beyond our control, such as in cases of severe weather conditions, strikes, or issues at the courier’s end. If your order is delayed for any reason, our customer service team will keep you informed with the latest updates. Please reach out to us at [support@herbigoldveda.com] if you have concerns or if your order hasn’t arrived within the expected delivery window.
9. Missing or Lost Packages
If your order is marked as delivered but you have not received it, please check with your neighbors or family members to ensure someone else hasn’t received the package on your behalf. If you still cannot locate it, contact our customer service team immediately. We will work with the delivery carrier to locate your package and resolve the issue.
10. Returns & Exchanges
At Herbi Gold Veda, customer satisfaction is our top priority. If you are not satisfied with your purchase, please review our Return and Exchange Policy. To qualify for returns or exchanges, the item must be unused, in its original condition, and returned within 14 days of receiving the order.
11. Contact Us
We are here to assist you with any questions or concerns you may have regarding your order or our shipping policies. Feel free to contact us-
Herbi Gold Veda
Email:
Phone:
Address:
Our customer support team will respond promptly and ensure your concerns are resolved.
Thank you for shopping with Herbi Gold Veda!
We hope your experience with us is a pleasant one. We take great pride in providing the best natural wellness products, and we’re committed to delivering your order with care and efficiency. Happy shopping!