At Herbi Gold Veda, we are committed to delivering the best herbal products to our customers, ensuring satisfaction with every purchase. However, we understand that there might be instances where you need to cancel or request a refund for your order. This Cancellation and Refund Policy outlines the steps and conditions under which such requests will be processed.
Cancellation Policy
1. Cancellation Timeframe:
You can cancel your order within 24 hours of placing it for a full refund. After this period, cancellations may not be possible, as our products are processed and dispatched quickly to ensure timely delivery.
- If your order has not yet been dispatched, you are eligible for a full cancellation.
- If the order is already in transit or has been dispatched, cancellation may not be possible. In such cases, you may return the product (as outlined in the Returns Policy) and receive a refund.
2. How to Cancel:
To cancel your order, simply contact our customer support team at [customer support number/email]. Please provide your order number, and our team will assist you with the cancellation process.
3. Subscription Cancellation:
If you are subscribed to any recurring delivery or subscription plan, you can cancel the subscription at any time. Cancellation of the subscription will prevent future orders from being processed, but will not affect orders that have already been dispatched.
Refund Policy
1. Eligibility for Refund:
We want our customers to be fully satisfied with their purchases. If, for any reason, you are not happy with your product, you may be eligible for a refund. Refunds will be issued under the following circumstances:
- Damaged or Defective Products: If your product arrives damaged or defective, you can request a refund within 7 days of receiving the product. Please provide a clear image or video of the damage for verification.
- Incorrect Product: If the product delivered is not what you ordered, we will issue a full refund or send a replacement, depending on your preference. Please contact customer support immediately with your order details.
- Unopened Products: If the product is unopened and unused, you may request a refund within 14 days from the date of delivery. The product must be in its original condition, including the packaging.
2. Non-Eligibility for Refund:
Refunds will not be processed for the following situations:
- Products that have been opened or used (unless defective or damaged).
- Products purchased during promotional sales or discounted offers.
- Products returned without prior authorization or without valid proof of purchase.
3. How to Request a Refund:
To initiate a refund, follow these steps:
- Contact our customer support team via [customer support number/email].
- Provide your order number and details of the issue, along with any supporting documentation, such as photos or videos of the damaged or incorrect product.
- If the return is approved, you will be given instructions on how to return the product.
4. Refund Processing:
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Return Shipping Costs:
- In cases of damaged or incorrect products, Herbi Gold Veda will cover the return shipping costs.
- For returns initiated by the customer for reasons other than damage or error, the customer is responsible for return shipping charges.
General Terms and Conditions
- All cancellations and refund requests must be made in writing via email or our customer support platform.
- Refunds are only processed if the returned products are in their original condition, including all packaging.
- Herbi Gold Veda reserves the right to refuse refunds or exchanges if the terms and conditions are not met.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to reach out to us at:
- Email: [Insert Customer Support Email]
- Phone: [Insert Customer Support Number]
- Website: [Insert Website URL]
We value your trust in Herbi Gold Veda and strive to ensure that every experience with us is a positive one. Thank you for choosing us for your herbal needs!